Shipping policy

How will my products be shipped? 

The Pleasure Professor takes your privacy and discretion seriously.  Orders generally arrive in plain boxes or mailers that simply read Customer Service on the label.

What are Shipping rates & delivery estimates?

Shipping charges and service for your order will be calculated and displayed at the time of checkout.

Delivery delays can occasionally occur through not fault of our own. We are not responsible for shipping delivery delays due to the servicing company i.e. UPS, USPS, Fed-Ex or any delays due to weather or Acts of God.

Will I receive shipment confirmation & Order tracking?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Who pays Customs, Duties and Taxes?

The Pleasure Professor is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

How will my products be charged? 

Your credit card or Paypal account will be charged under the name Turbo’s FBC Novelties, LLC. which is our parent company or SWTLY SASSY pending method of payment.

When will my order arrive?

Delivery times depend on your location. Proceed to checkout and continue to the shipping method to see the delivery date. Keep in mind that weekends and holidays are not considered business days by The Pleasure Professor or our shipping partners.

Currently The Pleasure Professor ships items during the business week, Monday thru Friday.  We do not ship on weekends or holidays.  Items ordered will be shipped within 24-48 hours of placing the order.  Orders places on Fridays, Saturdays, Sundays or on Holidays will ship on the next business day.  

What shipping options do you offer?

The Pleasure Professor currently offers two shipping options for domestic shipping.  These options include:

Free Shipping: For orders over $99 your items will ship free via standard shipping.  

Standard shipping:  items are typically delivered within 5-7 days pending your address. 

Expedited shipping: items are typically delivered within 2 days once shipped.

We do not currently offer same day pick up or next day air.  If you need your sooner than Expedited, please reach out to us directly.

What do I do if my packaged arrived damaged?

The Pleasure Professor is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please save all packaging materials and damaged goods before filing a claim. Please refer to our Return Policy here.